Return & Refund Policy
Effective Date: October 09, 2024
General Policy
Simhee Aparajita Maha Mantralayam strives to provide high-quality products and services. However, if you are not satisfied with your purchase or if there is a defect in the product, we offer a return and replacement policy.
Eligible Returns and Replacements
- Damaged or Defective Products: If you receive a damaged or defective product, we will replace it free of charge. Please contact our customer support within 7 days of receiving the product to initiate the replacement process.
- Incorrect Items: If you receive an incorrect item, we will replace it at no cost. Please contact our customer support within 7 days of receiving the item.
Non-Eligible Returns and Replacements
- Customized Products: Products that have been customized or personalized cannot be returned or replaced.
- Used or Damaged Products: Products that have been used or damaged by the customer cannot be returned or replaced.
- Items Beyond the Return Window: Returns and replacements are only accepted within 7 days of receiving the product.
Return Process
- Contact Customer Support: Contact our customer support team within 7 days of receiving the product to initiate the return or replacement process.
- Provide Details: Provide your order number, the reason for the return or replacement, and any relevant photos or documentation.
- Return Authorization: Our customer support team will review your request and provide you with a return authorization number (RA number) if the return or replacement is eligible.
- Packaging and Shipping: Package the product securely in its original packaging, along with the RA number. Ship the product back to us at the address provided by our customer support team.
- Verification and Replacement: Upon receipt of the returned product, our team will inspect it thoroughly, including reviewing any provided photos or videos. If the product is found to be damaged or defective due to our error, we will process the replacement.
Contact Us
For any questions or concerns regarding our Return and Replacement Policy, please contact our customer support team at:
- Email: contact@simhee.com
- Phone: 09505090595
This Return and Replacement Policy is subject to change. Please refer to the most recent version on our Website.
